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Financial institutions maintain controls designed to identify customers, understand legitimate account activity, monitor unusual patterns, and respond appropriately to financial-crime risks. Customers may therefore be asked for information about identity, ownership, transactions, or source of funds.
Every request is considered on its individual circumstances, applicable criteria, and the information available at the time of assessment.
Customer due diligence helps establish who the customer is, who owns or controls an entity, and the expected nature of the relationship.
Account activity may be reviewed against expected behaviour, known information, and applicable risk indicators.
Prompt, accurate responses to legitimate information requests can help avoid delays and support safe account operation.
Keep personal, business, and ownership information current.
Use accounts consistently with their stated and legitimate purpose.
Respond to lawful or policy-based information requests with complete information.
Report suspected scams, unauthorised activity, or misuse of an account.
Exact requirements vary by product, customer type, jurisdiction, purpose, and assessment. Additional information may be requested.
For product-specific pricing, eligibility, contractual terms, or a decision on an application, contact us directly.
Banks may seek context or supporting information when activity requires additional understanding or verification.
Not necessarily. Verification and monitoring requests can form part of routine customer due diligence and risk management.
Use an official contact channel to confirm the request and ask what information is required and how it should be submitted securely.
Speak with our team for guidance based on your circumstances.
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