banking@virentglobal.com
Find Branch Location
Unexpected illness, loss of income, family changes, disasters, or business disruption can affect a customer’s ability to meet financial commitments. If you are experiencing difficulty, early contact gives us the best opportunity to understand the situation and discuss available options.
Every request is considered on its individual circumstances, applicable criteria, and the information available at the time of assessment.
Do not wait until missed payments accumulate. Contacting the bank early can make it easier to assess realistic options.
Up-to-date income, expenses, debts, and the nature of the hardship help support an informed assessment.
Any repayment change, deferral, restructure, or temporary arrangement can affect total interest, loan term, arrears, or future obligations.
Contact us and explain what changed and when.
Provide current financial information and any relevant supporting evidence.
Review proposed assistance carefully, including its cost and long-term effect.
Keep in contact and advise us if your circumstances change again.
Exact requirements vary by product, customer type, jurisdiction, purpose, and assessment. Additional information may be requested.
For product-specific pricing, eligibility, contractual terms, or a decision on an application, contact us directly.
Yes. Early contact is generally preferable because more options may be available before arrears increase.
Hardship support does not automatically remove an obligation. Any agreed arrangement should be understood in full, including future repayments and costs.
Short-term difficulty can still be discussed. The appropriate response depends on your circumstances, product terms, and assessment.
Speak with our team for guidance based on your circumstances.
© Copyright 2026 by Virent Global Bank All rights Reserved