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YOUR INFORMATION

How we approach privacy and personal information

Virent Global Bank recognises the importance of handling personal information responsibly. This page explains the kinds of information that may be collected, why it may be used, how it can be protected, and how customers can raise privacy questions or requests.

AT A GLANCE

What you can expect

  • Information collected for banking and servicing
  • Use limited to legitimate and authorised purposes
  • Security and access controls
  • Customer privacy enquiries and correction requests
IMPORTANT INFORMATION

Privacy principles for customer information

A complete legal privacy notice should be read in its current controlled form where applicable. These principles provide a clear overview of our intended approach.

01

Collection

Information may be collected when you enquire, apply, transact, contact support, use digital services, or otherwise interact with the bank.

02

Use & Sharing

Personal information should be used for legitimate banking, security, compliance, service, and operational purposes and shared only where authorised or required.

03

Protection

Administrative, technical, and physical safeguards support the confidentiality, integrity, and appropriate use of customer information.

WHAT TO DO

How to raise a privacy request

  1. 1

    Describe the privacy question, access request, correction, or concern you want reviewed.

  2. 2

    Use an official contact channel and provide enough information to verify and locate the relevant records.

  3. 3

    Complete any identity verification required before personal information is released or changed.

  4. 4

    Keep the reference provided and follow up if additional information is requested.

BE PREPARED

Information that may help us respond

  • Your name and safe contact details
  • The account, service, or interaction involved
  • The type of privacy request
  • Relevant dates or reference numbers

Information on this website is general in nature. Product, contractual, legal, and privacy requirements may vary by customer, jurisdiction, and service.

COMMON QUESTIONS

Useful answers

Contact us if you need information specific to your account, application, complaint, or banking relationship.

Can I ask what information is held about me?

Access rights and processes vary by applicable law and the nature of the records. Contact us to request the relevant current process.

Can incorrect information be corrected?

Where appropriate and permitted, inaccurate customer information can be reviewed and corrected after verification.

Should I send identity documents by ordinary email?

Use the secure channel specified by the bank for sensitive identification or account information.

VIRENT GLOBAL BANK

Have a privacy question or request?

Use an official contact channel so your request can be handled securely.

Contact Us

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