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SAFE BANKING

Protect your accounts, devices, and personal information

Strong security is a shared responsibility. Virent Global Bank uses layered controls to support safe banking, while customers play an important role by protecting credentials, recognising scams, keeping devices updated, and verifying unusual requests through official channels.

AT A GLANCE

What you can expect

  • Protect passwords and authentication codes
  • Verify unexpected requests independently
  • Keep devices and browsers updated
  • Report suspicious activity promptly
HOW WE CAN HELP

Practical support, clearly explained

Every request is considered on its individual circumstances, applicable criteria, and the information available at the time of assessment.

01

Phishing Awareness

Treat unexpected links, attachments, login prompts, payment requests, and urgent messages with caution. Verify independently before acting.

02

Account Protection

Use unique passwords, multi-factor authentication where available, and device security controls such as screen locks and updates.

03

Payment Safety

Confirm beneficiary details through a trusted method before sending funds, especially when account details suddenly change.

PROCESS

What happens next

  1. 1

    Stop and verify any request that creates urgency or pressure.

  2. 2

    Navigate to online banking using a trusted saved address rather than an unexpected link.

  3. 3

    Do not disclose passwords, PINs, or one-time codes.

  4. 4

    Report suspected fraud or account compromise immediately using an official channel.

BE PREPARED

Information commonly requested

  • Transaction or message details
  • Sender information and time of contact
  • Screenshots with sensitive data removed
  • Device or browser information if technical support is required

Exact requirements vary by product, customer type, jurisdiction, purpose, and assessment. Additional information may be requested.

COMMON QUESTIONS

Helpful answers before you start

For product-specific pricing, eligibility, contractual terms, or a decision on an application, contact us directly.

What should I do after clicking a suspicious link?

Close the page, do not enter credentials, run appropriate device checks, change exposed credentials from a trusted device, and contact the bank if banking information may be affected.

Does the bank ask for one-time codes by phone or message?

You should not disclose one-time security codes to someone who contacts you unexpectedly.

How can I verify a message is genuine?

Use contact information obtained independently from an official source rather than replying directly to the suspicious message.

VIRENT GLOBAL BANK

Concerned about account security?

Speak with our team for guidance based on your circumstances.

Contact Us

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